E-Commerce: The Importance of Service and Support

Why are service and support considered more important in e-commerce compared to traditional commerce?

a. Do not continue business with unsatisfied customers
b. Focus only on attracting new customers
c. Do not have a physical location to help maintain current customers
d. Rarely cut out the middleman in the link between suppliers and consumers

Answer:

Due to the fact that e-commerce businesses do not continue doing business with dissatisfied clients, service and support are more crucial in e-commerce than in traditional commerce.

Consumers and businesses can transact online thanks to e-commerce, often known as electronic commerce. Many businesses and customers believe that e-commerce is more efficient than conventional brick and mortar businesses. Businesses save money, and customers may buy whenever they want, from any location in the world, with a large variety of product alternatives.

The four types of e-commerce are: 1. Business-to-consumer (B2C): In this type, businesses sell products and services directly to consumers. 2. Business-to-business (B2B): Businesses conduct transactions with other businesses. 3. Consumer-to-business (C2B): Consumers offer goods and services to businesses. 4. Consumer-to-consumer (C2C): Individuals sell products or services to other individuals.